Business Terms (B2B Master Services Agreement)

1. Parties and Acceptance

This Business Master Services Agreement ("Agreement" or "MSA") is entered into between:

Rapid Global Recruitment & Travel Ltd, a company incorporated in the Republic of Ghana under registration number CS191030926 ("Rapid Global", "Company", "we", "us" or "our");

and

The business, recruitment agency, employer, organization or other authorized commercial customer accepting this Agreement ("Business Customer", "Partner" or "Customer").

A person accepting this Agreement on behalf of an organization represents that they have the legal authority to bind that organization.

Acceptance may occur through an authorized electronic acceptance process, a signed agreement or another legally valid method.

This Agreement applies together with any applicable:

Partner Commercial Agreement
Approved Service Order
Recruitment Agreement
Pricing Schedule
Data Processing Agreement
Privacy & Data Protection Policy
Refund & Cancellation Policy
Acceptable Use Policy

Where a separately signed agreement expressly overrides a provision of this MSA, the agreed written provision shall take precedence, subject to mandatory law.

2. Definitions

For the purposes of this Agreement:

Platform: Rapid Global's website, recruitment management systems, Candidate Portal, Partner Portal, employer-facing systems and related digital services.

Business Customer: An approved organization receiving services or platform access from Rapid Global.

Partner: An independent recruitment agency or authorized commercial intermediary cooperating with Rapid Global.

Employer: An organization seeking candidates for legitimate employment opportunities.

Candidate: An individual seeking recruitment, employment or related services.

Authorized User: A person approved to access a Business Customer's account.

Service Order: A written or electronically accepted description of services, pricing, deliverables and applicable terms.

Candidate Record: Information and documents relating to a candidate.

Partner Candidate: A candidate submitted by an authorized Partner under an approved arrangement.

Recruitment Stage: A defined stage in the recruitment process, as described in the applicable Service Order.

Agency Price: The amount payable to Rapid Global under an approved commercial arrangement.

Partner Markup: A separately identified amount charged by a Partner where lawful and expressly permitted.

Commission: An agreed payment or reward payable to a Partner under an approved commission arrangement.

Confidential Information: Non-public business, financial, recruitment, technical, personal or commercial information disclosed in connection with the Agreement.

3. Eligibility and Business Verification

The Platform's business services are intended for legitimate organizations and authorized representatives.

Rapid Global may request:

Business registration details
Identity of authorized representatives
Contact information
Relevant recruitment licences
Business operating addresses
Evidence of lawful authority
Compliance and verification documents

Rapid Global may conduct proportionate business verification before approving or maintaining access.

The Company may decline or restrict a business relationship where legitimate eligibility, legal or security concerns cannot reasonably be resolved.

A corporate email address may be requested where available, but a personal email domain shall not automatically disqualify an otherwise legitimate Partner.

4. Description of Services

Depending on the applicable Service Order, Rapid Global may provide:

4.1 International Recruitment Coordination

Candidate sourcing
Preliminary screening
Candidate profiling
Job matching
Interview coordination
Employer communication
Recruitment-stage tracking
Employment documentation coordination

4.2 Recruitment Partnership Services

Partner onboarding
Vacancy access
Candidate submission
Candidate-stage tracking
Partner payment recording
Commission administration
Commercial pricing management
Authorized document sharing

4.3 Employer Services

Workforce requirement assessment
Candidate shortlisting
Recruitment coordination
Candidate documentation review
Interview arrangements
Employment onboarding support

4.4 Travel and Documentation Support

Where separately agreed:

Travel documentation assistance
Visa application coordination
Work-permit process support
Flight and travel arrangements
Other lawful administrative services

4.5 Digital Platform Access

Rapid Global may provide access to authorized digital tools for managing applications, records, payments and recruitment communications.

Specific functionality is subject to the service purchased, the user's role and the features actually made available.

5. Nature and Limitations of Services

Rapid Global acts in the capacity described in the relevant Service Order and subject to applicable licensing and legal requirements.

Rapid Global does not guarantee:

Selection by an employer
Issuance of an employment offer
Approval of a work permit
Approval of a visa
Entry into another country
Employment commencement on a specific date

Employment and immigration decisions remain subject to the relevant employer, government authority or other authorized decision-maker.

Where regulated immigration or legal advice is required, it must be provided by an appropriately authorized professional.

Rapid Global shall not represent itself as holding a licence or authorization that it has not obtained.

6. Business Accounts and Authorized Users

Business Customers are responsible for ensuring that their account users are properly authorized.

Each user should have an individual account where supported.

Business Customers must:

Protect login credentials
Maintain accurate account information
Restrict unauthorized access
Notify Rapid Global of suspected compromise
Remove access for departed representatives
Comply with assigned account permissions

The Business Customer is responsible for acts and omissions of its representatives to the extent permitted by law.

Rapid Global may apply reasonable account-security requirements.

7. Partner Portal Access and Permissions

Approved Partners may receive access to relevant Platform functions.

These may include:

Assigned job opportunities
Partner candidate management
Recruitment-stage tracking
Document submission
Payment records
Receipts
Commercial pricing information
Commission information
Notifications

Access is limited to the Partner's authorized activities and information.

A Partner must not access another Partner's records or internal Rapid Global candidate information without authorization.

Rapid Global may modify permissions for legitimate security, operational or contractual reasons.

8. Candidate Submission and Authorization

Partners submitting candidates must have a lawful basis to collect and disclose candidate information.

Partners must provide accurate information and must not submit:

Fictitious candidates
Forged documents
Stolen identity records
Materially misleading qualifications
Candidate profiles without appropriate authorization

Rapid Global may request evidence of the Partner's authority to submit a candidate.

Candidate information shall be processed in accordance with applicable data-protection requirements.

9. Candidate Attribution and Record Management

Where the Platform identifies a candidate as submitted by a Partner, that attribution shall be maintained for operational and commercial purposes unless legitimately corrected.

A Partner does not acquire ownership of a candidate's personal information or restrict the candidate's legal rights.

Rapid Global shall seek to avoid duplicate candidate records and conflicting Partner attribution.

Where two Partners claim the same candidate, Rapid Global may review relevant submission dates, candidate authorization and other appropriate evidence.

Any commission or attribution dispute shall be determined according to the applicable commercial agreement and a fair review of the available evidence.

10. Recruitment Stages and Status Updates

Recruitment progress may be displayed through defined stages.

Examples include:

Candidate registration and application
Preliminary screening
Eligibility assessment
Document review
Employer matching
Employer interview
Offer review
Work-permit processing
Visa application
Visa decision
Travel preparation
Deployment
Case completion

The exact stages may vary by destination, vacancy or service.

Stage information reflects the recorded case status and does not independently guarantee an employer or government decision.

Only authorized personnel may make official status changes.

11. Pricing and Commercial Models

Rapid Global may offer different commercial arrangements.

11.1 Main Price Plus Commission

Rapid Global establishes an approved service price.

Where agreed, an eligible Partner may receive a commission under a separate commercial schedule.

11.2 Net Agency Price Plus Partner Markup

Rapid Global establishes the amount payable to the Company.

A Partner may apply a separately identified markup only where permitted by applicable law and the approved partnership arrangement.

The Partner's markup must not be represented as an official Rapid Global charge unless expressly authorized.

11.3 Individual Commercial Agreements

Rapid Global may establish different commercial terms for individual Partners, employers or projects.

These terms must be documented and authorized.

11.4 Pricing Transparency

The applicable Service Order should identify:

Service description
Agency Price
Any lawful Partner commission or markup
Currency
Payment milestones
Included services
Excluded charges
Relevant taxes
Refund conditions

No unpublished charge shall automatically become payable merely because it appears in an internal system.

12. Recruitment Fees and Ethical Recruitment

All recruitment-related charges must comply with applicable Ghanaian law, destination-country law and other mandatory requirements.

Partners must not impose unlawful recruitment fees on workers.

Where employer-pays requirements or recruitment-fee prohibitions apply, those requirements take precedence over any pricing or markup arrangement.

Partners must not conceal charges, fabricate government fees or demand unauthorized payments.

Rapid Global may investigate suspected unlawful fee collection and take proportionate corrective action.

13. Payment Milestones

Where agreed, payments may be structured into stages.

An example arrangement is:

Stage One — Application and Documentation

Services may include registration, preliminary review, documentation, eligibility assessment and agreed application administration.

Stage Two — Employment and Permit Processing

Services may include coordination relating to employer documentation, employment offers, work permits or other agreed activities.

Stage Three — Visa, Travel and Completion

Services may include agreed visa-stage coordination, travel arrangements and final administrative services.

The amount and trigger for each payment must be stated in the applicable Service Order.

A payment milestone is not automatically earned merely because a label appears in the Platform.

Invoices should reflect the relevant contractual milestone and actual services.

14. Invoices, Receipts and Payment Records

Rapid Global may issue invoices and receipts through authorized systems.

Payments may be recorded as:

Pending
Submitted for verification
Approved
Rejected
Reversed
Refunded

A Partner's submitted payment record does not constitute confirmation that funds have been received.

Only an authorized Company confirmation establishes the recorded payment status.

Official receipts shall be issued according to applicable financial and accounting procedures.

Partners must not alter or fabricate Rapid Global receipts.

15. Commissions and Partner Earnings

Commissions shall be governed by an approved written commercial arrangement.

The arrangement should specify:

Eligible transactions
Commission percentage or amount
Calculation basis
Payment trigger
Payment currency
Settlement timetable
Applicable adjustments
Treatment of refunds and reversals

A Partner's displayed estimated earnings do not necessarily constitute an immediately payable debt.

Commissions become payable only when the relevant contractual conditions are satisfied.

Rapid Global shall not arbitrarily withhold a commission that has become legally due.

Any bonus or incentive program must have separately documented eligibility conditions.

16. Partner Markup and Separate Financial Responsibility

Where Partner markup is permitted, the Partner must clearly distinguish its own lawful charges from the Agency Price payable to Rapid Global.

A Partner must not:

Misrepresent the Agency Price
Hide unlawful charges
Falsify Rapid Global invoices
Collect unauthorized government fees
Promise guaranteed immigration outcomes
Use misleading payment instructions

Responsibility for a separately agreed Partner charge shall be allocated according to applicable law and the relevant agreement.

No arrangement may be used to circumvent mandatory worker protections.

17. Refunds and Cancellations

Refunds and cancellations shall be governed by:

Mandatory applicable law
The relevant signed service agreement
Rapid Global's applicable Refund & Cancellation Policy

Where Ghana's Labour Act, 2003 (Act 651), including section 7(7), applies to a recruitment placement, the statutory refund requirements shall be respected.

No provision of this MSA authorizes automatic forfeiture of all payments merely because a recruitment stage has been reached.

Documented third-party costs may be considered only where legally and contractually permissible.

Candidate statutory rights shall not be waived through a Partner agreement.

18. Employer Verification and Vacancy Authenticity

Rapid Global and its Partners shall take reasonable steps appropriate to their roles to verify recruitment opportunities.

Partners must not publish fictitious vacancies or present unverified employment documents as genuine.

Employer information should be reviewed for legitimacy, authority and consistency with the proposed employment conditions.

Material changes to salary, job role, location or other employment conditions should be communicated appropriately.

Rapid Global may suspend an opportunity where serious authenticity or compliance concerns arise.

19. Visa and Immigration Processing

Visa and immigration decisions are made by the relevant competent authorities.

Rapid Global and its Partners must not:

Guarantee approval without a lawful and factual basis
Fabricate immigration documentation
Misrepresent embassy requirements
Falsify appointment confirmations
Submit knowingly inaccurate information
Encourage unlawful immigration activity

Each party shall cooperate with lawful verification and documentation requirements.

20. Data Protection and Privacy

Each party shall comply with applicable data-protection laws, including Ghana's Data Protection Act, 2012 (Act 843), where applicable.

The parties acknowledge that their respective data-protection roles depend on the actual processing activity.

Rapid Global may act as a controller for its own candidate registration, recruitment administration and financial records.

A Partner or Employer may act as an independent controller for information it collects or uses for its own purposes.

Where one party processes personal information solely on behalf of another, appropriate processor terms shall apply.

No provision automatically classifies Rapid Global as a processor for all Business Customer data.

21. Data Processing and International Transfers

The parties shall implement appropriate safeguards for personal information.

Candidate information shall be shared only with authorized recipients for legitimate purposes.

Where information is transferred internationally, the parties shall comply with applicable transfer requirements.

Where necessary, a separate Data Processing Agreement shall address:

Processing instructions
Confidentiality
Security measures
Subprocessors
International transfers
Security incidents
Data-subject requests
Return or deletion of information

22. Confidentiality

Each party shall protect the other party's Confidential Information against unauthorized use or disclosure.

Confidential Information may include:

Partner commercial terms
Candidate information
Employer information
Pricing arrangements
Business plans
Platform technical information
Financial records
Recruitment documentation

Information may be disclosed where necessary to perform the Agreement, with appropriate authorization or where legally required.

Confidentiality obligations survive termination for five years, except where longer protection is required by law or the nature of personal data and trade secrets.

23. Intellectual Property

Rapid Global retains its rights in its original website, software, branding, designs, documentation and other protected materials.

Business Customers receive a limited, non-exclusive, non-transferable right to use authorized Platform functions during the applicable service period.

Business Customers retain their applicable rights in materials they lawfully provide.

Candidates retain their applicable rights in their personal information and documents.

Nothing in this Agreement transfers ownership of candidate personal information to a Partner.

24. Platform Availability and Maintenance

Rapid Global shall use reasonable efforts to maintain the availability and functionality of its digital services.

Temporary interruptions may occur because of maintenance, hosting issues, security incidents or circumstances beyond reasonable control.

Unless expressly stated in a separate Service Level Agreement, Rapid Global does not guarantee a particular percentage of uptime.

Material disruptions shall be addressed within commercially reasonable operational capabilities.

25. Acceptable Use and Security

Business Customers and Authorized Users must comply with Rapid Global's Acceptable Use & Platform Security Policy.

Prohibited activities include:

Unauthorized access
Credential sharing
Fraudulent document submission
Payment manipulation
Malicious software uploads
Unlawful data harvesting
Security bypass attempts
Harassment
Unlawful recruitment practices

Rapid Global may take proportionate protective action where a genuine security or compliance risk exists.

26. Customer and Partner Responsibilities

Business Customers must:

Provide accurate information
Maintain appropriate business authorization
Cooperate with legitimate verification
Protect candidate information
Use Platform access responsibly
Meet agreed payment obligations
Respect recruitment and immigration laws
Promptly report suspected fraud or security incidents
Avoid misleading candidates or employers

Each party remains responsible for its own unlawful conduct and contractual breaches.

27. Non-circumvention and Commercial Protection

During an active recruitment assignment, the parties shall not intentionally use confidential information obtained solely through the relationship to dishonestly evade agreed and lawful payment obligations.

This provision does not prevent:

Candidates from choosing an employer or agency
Lawful direct employment
Pre-existing business relationships
Independent recruitment activities
Conduct protected by competition or employment law

Any specific non-circumvention period, scope or remedy must be reasonable, lawful and expressly agreed in the relevant commercial schedule.

28. Suspension and Termination

Either party may terminate an ongoing commercial relationship according to the applicable Service Order or agreed notice provisions.

Rapid Global may suspend access where reasonably necessary to address:

Serious security risks
Suspected fraud
Material contractual breaches
Unlawful activity
Unauthorized data disclosure
Material payment default

Where a breach can reasonably be remedied, the affected party should ordinarily receive written notice and an appropriate opportunity to cure.

Immediate action may be taken where necessary to prevent serious harm or unlawful activity.

Termination does not automatically cancel all pending candidate obligations or extinguish accrued legal rights.

29. Data Return and Account Closure

Following termination, the parties shall cooperate in the lawful handling of relevant business and candidate records.

Where technically feasible and legally appropriate, Rapid Global may provide an authorized export or transfer of eligible Customer Data.

Personal information belonging to candidates shall not be disclosed merely because a Partner requests an unrestricted export.

Records may be retained where necessary for legal, financial, contractual or dispute-resolution purposes.

Account closure shall not automatically result in immediate deletion of all records.

30. Limitation of Liability

Neither party shall be liable for losses to the extent caused solely by circumstances outside its legal responsibility.

Subject to applicable law, neither party shall be liable for remote or unforeseeable consequential losses arising from an ordinary contractual breach.

Any separately agreed financial liability cap shall be reasonable, clearly disclosed and subject to mandatory legal restrictions.

Nothing in this Agreement excludes or limits liability where doing so would be unlawful, including liability for fraud, deliberate misconduct or other non-excludable obligations.

Rapid Global does not control independent immigration or employer decisions, but remains responsible for its own legally actionable conduct.

31. Indemnification

Each party shall be responsible for losses, claims and liabilities arising from its own unlawful conduct, fraud, material contractual breach or unauthorized disclosure of information, to the extent permitted by applicable law.

Where an indemnity is agreed, it shall apply only to losses reasonably attributable to the indemnifying party's conduct and shall be subject to appropriate notice, cooperation and mitigation requirements.

No indemnity shall remove a party's mandatory legal responsibilities.

32. Force Majeure

Neither party shall be treated as in breach solely because performance is prevented or materially delayed by events beyond its reasonable control, including major natural disasters, war, widespread infrastructure failure or government restrictions.

The affected party shall notify the other party within a reasonable period and take appropriate steps to mitigate the impact.

Force majeure does not automatically cancel accrued payment obligations or mandatory refund rights.

33. Dispute Resolution

The parties shall first attempt to resolve contractual disputes through good-faith written communication.

Where practical, the parties should seek resolution within 30 calendar days after formal notice of the dispute.

If no resolution is reached, either party may pursue available lawful remedies.

Nothing prevents urgent legal action, regulatory reporting or exercise of a mandatory statutory right.

34. Governing Law and Jurisdiction

This Agreement shall generally be governed by the laws of the Republic of Ghana, subject to mandatory laws applicable to particular recruitment activities, overseas employment arrangements, data processing or other transactions.

Unless a valid separate written agreement provides otherwise, disputes shall be subject to the jurisdiction of the competent courts of Ghana.

Mandatory rights and remedies under other applicable laws shall remain unaffected.

35. Changes to This Agreement

Rapid Global may propose updates to these Business Terms.

Material changes affecting existing contractual rights or obligations shall be communicated appropriately.

Where a change requires renewed agreement, Rapid Global shall obtain valid acceptance.

Updates shall not retrospectively extinguish accrued rights without a lawful basis.

The Company shall maintain appropriate version records.

36. General Provisions

Entire Agreement: This MSA, together with applicable Service Orders and incorporated documents, constitutes the agreement for the relevant services.

Severability: If a provision is found unenforceable, the remaining provisions shall continue where legally possible.

Assignment: Neither party may transfer material contractual obligations without appropriate authorization, except where permitted by law or agreement.

Independent Contractors: Unless expressly stated otherwise, the parties operate as independent businesses.

No Automatic Agency Authority: A Partner does not acquire authority to legally bind Rapid Global merely by receiving Platform access.

Electronic Records: Electronic agreements and records may be used where legally valid.

Notices: Formal notices shall be delivered through authorized contact details or other agreed communication channels.

Survival: Provisions relating to confidentiality, accrued payment obligations, data protection, intellectual property, disputes and other matters intended to survive termination shall continue as applicable.

37. Contact Information

Rapid Global Recruitment & Travel Ltd

Registration Number: CS191030926

Website: https://rapidglobaltravel.com

General Email: info@rapidglobaltravel.com

Recruitment Email: recruitment@rapidglobaltravel.com

Partnerships Email: partnerships@rapidglobaltravel.com

Telephone / WhatsApp: +233249997979

Country: Republic of Ghana

Business Acceptance

Business / Agency Name: __________________________

Business Registration Number: ____________________

Authorized Representative: _______________________

Position / Title: _________________________________

Business Email: __________________________________

Country: _________________________________________

Signature: _______________________________________

Date: ____________________________________________

Rapid Global Authorized Representative: ___________