1. Introduction
Rapid Global Recruitment & Travel Ltd ("Rapid Global", "the Company", "we", "us" or "our") respects the privacy and confidentiality of individuals and organizations using our services.
We provide international recruitment coordination, candidate sourcing, workforce solutions, recruitment partnerships, documentation assistance and travel-related support.
This Privacy & Data Protection Policy explains how we collect, use, store, protect, share and otherwise process personal information through our website, candidate accounts, partner accounts, employer services, administrative systems and other authorized communication channels.
We aim to handle personal information lawfully, fairly, transparently and securely, in accordance with Ghana's Data Protection Act, 2012 (Act 843), and other applicable legal requirements.
This Policy applies to individuals and organizations interacting with Rapid Global, including candidates, travel clients, employers, agency partners, website visitors and authorized account users.
2. Identity of the Data Controller
For personal information for which Rapid Global determines the purposes and methods of processing, the responsible organization is:
Rapid Global Recruitment & Travel Ltd
Registration Number: CS191030926
Country of Registration: Ghana
Website: https://rapidglobaltravel.com
Email: info@rapidglobaltravel.com
Telephone / WhatsApp: +233249997979
Where an employer, recruitment partner or service provider independently determines how it processes personal information, that organization may act as a separate data controller.
Where Rapid Global processes information solely on behalf of another organization, the respective parties' responsibilities shall be governed by applicable law and appropriate agreements.
3. Scope of This Policy
This Policy covers personal information collected or processed through:
- Rapid Global's public website
- Job applications and vacancy enquiries
- Candidate registration and profiles
- Candidate Portal accounts
- Eligibility assessments and recruitment screening
- Super Admin and authorized staff systems
- B2B Partner Portal accounts
- Partner registration and verification
- Employer requests and workforce sourcing
- Recruitment interviews and document verification
- Payment, invoice and refund processes
- Travel and visa documentation services
- Email, telephone, WhatsApp and other official communications
- Customer service, complaints and feedback
- Website analytics and security monitoring, where used
Additional notices may apply to particular services where more detailed information is necessary.
4. Categories of Personal Information Collected
Depending on the service requested, Rapid Global may collect the following information.
4.1. Identity and Contact Information
- Full name
- Date of birth, where required
- Nationality and country of residence
- Email address
- Telephone and WhatsApp number
- Residential or mailing address
- Identification and application reference numbers
- Emergency contact details, where necessary
4.2. Recruitment and Employment Information
- Curriculum vitae or résumé
- Education and qualifications
- Employment history
- Professional certifications
- Skills and language proficiency
- Work preferences
- Preferred destinations
- Interview and assessment results
- Employer feedback
- Application and recruitment-stage history
4.3. Identity and Travel Documents
Where necessary for a legitimate service, we may process:
- Passport biodata information
- Passport copies
- Passport photographs
- Relevant identification documents
- Travel itineraries
- Visa application documents
- Work-permit or immigration documentation
- Travel booking references
We seek to collect such documents only when necessary for a defined purpose.
4.4. Sensitive and Special Personal Information
Certain recruitment or immigration processes may involve sensitive information, including:
- Medical fitness or health-related records
- Police clearance certificates
- Criminal-record information
- Disability-related accommodation needs
- Other information protected by applicable law
Such information shall be requested only where necessary and legally justified.
We shall apply additional confidentiality, access and handling protections appropriate to the sensitivity of the information.
4.5. Financial and Transaction Information
We may collect:
- Invoice and receipt information
- Payment amounts and currencies
- Transaction references
- Payment status
- Refund requests and decisions
- Limited payer or bank details required for payment reconciliation
- Partner commission and settlement records
Where an external payment provider is used, that provider may independently process payment information under its own privacy notice.
Rapid Global does not require clients to disclose payment-card PINs, banking passwords or one-time authentication codes.
4.6. Partner and Employer Information
For agency partners and employers, we may collect:
- Business and trading names
- Business registration details
- Authorized representative information
- Business contact information
- Relevant licences and authorization documents
- Verification and compliance information
- Partnership applications and agreements
- Recruitment requirements and commercial records
4.7. Technical and Website Information
Depending on the technologies used, we may collect:
- IP addresses
- Browser and device information
- Login and authentication records
- Website activity
- Session information
- Security logs
- Cookie identifiers
- Error and diagnostic information
5. How We Collect Personal Information
We may collect information:
- Directly from individuals completing applications, forms or registrations.
- Through documents uploaded to our portals.
- During interviews, assessments or support conversations.
- Through payments and service transactions.
- From authorized agency partners or employers.
- From professional references or verification providers, where lawful.
- Through website and system activity.
- From public or official sources where collection is legally permitted.
Where information is supplied by another organization, we shall take reasonable steps to ensure that the disclosure is lawful and appropriate.
6. Purposes for Processing Personal Information
We may use personal information to:
- Register candidates and maintain professional profiles
- Assess eligibility for relevant vacancies
- Match candidates with suitable employment opportunities
- Conduct preliminary screening and interviews
- Verify qualifications and supporting documents
- Coordinate employer interviews
- Facilitate lawful recruitment activities
- Prepare or coordinate agreed documentation services
- Assist with relevant travel and immigration administration
- Communicate application progress
- Manage partner and employer relationships
- Prepare quotations, invoices and receipts
- Process payments and refund requests
- Investigate complaints and disputes
- Maintain accurate service and financial records
- Detect fraud and unauthorized account activity
- Protect our systems and users
- Meet applicable legal and regulatory obligations
- Improve the quality and accessibility of our services
- Send optional job alerts or marketing communications where legally permitted
Personal information shall not be used for materially unrelated purposes without an appropriate lawful basis and any necessary additional notice or consent.
7. Legal Grounds for Processing
Rapid Global shall process personal information only where an appropriate legal justification exists.
Depending on the circumstances, this may include:
- The individual's valid consent
- Necessity for performing a contract or taking requested pre-contractual steps
- Compliance with applicable legal obligations
- Protection of a legitimate interest of the individual
- Performance of an applicable statutory duty
- A legitimate interest of Rapid Global or an authorized third party, where permitted by law
The applicable justification depends on the purpose, information involved and relevant legal requirements.
Where consent is required, it shall be sought in an appropriate manner.
Withdrawal of consent shall be respected where applicable, although some information may still need to be retained or processed under another lawful justification.
8. Candidate Profiles and Recruitment Matching
Candidate profiles are used to assess suitability for employment opportunities according to relevant job requirements.
Information may include experience, qualifications, certifications, language skills, location preferences and other legitimate recruitment criteria.
Rapid Global may recommend suitable opportunities based on this information.
A candidate's registration does not guarantee employment or selection by an employer.
Candidate information shall not be shared indiscriminately with unrelated organizations.
9. Automated Assessment and AI-Assisted Matching
Rapid Global may use rule-based assessment, automated matching or AI-assisted tools where such functionality is implemented and enabled.
These tools may assist with:
- Comparing qualifications with vacancy requirements
- Identifying potentially suitable job categories
- Organizing application information
- Highlighting missing documents
- Supporting administrative review
Automated results may be incomplete or inaccurate and should be subject to appropriate oversight.
Where a decision significantly affects an individual and is based solely on automated processing, Rapid Global shall respect the individual's applicable rights, including rights relating to automated decision-making.
Where required by law, individuals shall be given information about the relevant decision-making rationale and available review procedures.
We shall not claim that automated tools make final recruitment decisions where they only provide recommendations.
10. Candidate Portal Privacy
Registered candidates may use the Candidate Portal to manage applications, view recruitment stages, submit documents and receive communications.
Candidate accounts are intended for the authorized account holder.
Candidates should maintain the confidentiality of their login credentials and promptly report suspected unauthorized access.
Access to candidate information shall be limited according to legitimate operational responsibilities.
11. B2B Partner Portal Privacy
Approved recruitment partners may receive access to information necessary for authorized recruitment cooperation.
Partner access shall be limited according to the applicable partnership agreement, permissions and assigned responsibilities.
Partners shall not:
- Access candidates outside their authorization
- Sell or disclose candidate information without a lawful basis
- Use candidate records for unrelated marketing
- Share login credentials with unauthorized persons
- Retain candidate documents beyond legitimate authorized purposes
- Transfer candidate information to unapproved recipients
Partners may be required to enter appropriate confidentiality and data-processing arrangements.
Rapid Global may restrict or revoke access where necessary to protect personal information or comply with legal obligations.
12. Employer Access and Candidate Disclosure
Rapid Global may share relevant candidate information with employers or authorized recruitment organizations for legitimate recruitment purposes.
Information shared should be proportionate to the stage and requirements of the recruitment process.
Sensitive documents shall not be disclosed merely because an employer requests them.
Where an employer receives candidate information, the employer may have independent data-protection responsibilities.
Rapid Global shall seek to disclose information through appropriate authorized channels.
13. International Transfers of Personal Information
International recruitment may require information to be shared with recipients outside Ghana.
These may include:
- Overseas employers
- Authorized recruitment agencies
- Immigration authorities
- Embassies and consulates
- Document-verification providers
- Relevant travel and deployment service providers
Rapid Global shall assess the legal requirements applicable to international transfers and apply appropriate protections.
Where necessary, these protections may include consent, contractual confidentiality commitments, recipient verification, restricted access and secure transmission arrangements.
Information shall be transferred only where justified by the service and permitted by applicable law.
Additional protections may be required for sensitive information or for individuals protected by the laws of other jurisdictions.
14. Sharing Information With Service Providers
Rapid Global may engage external service providers for hosting, communications, payment processing, technical support, document services, travel arrangements and other legitimate operational purposes.
Service providers shall receive only the information reasonably necessary for their assigned functions.
Where required, suitable contractual and security arrangements shall be established.
Service providers shall not be authorized to use personal information for unrelated purposes.
15. Payment and Financial Information
Rapid Global may process financial records for billing, receipts, instalment tracking, refunds, reconciliation, accounting and dispute resolution.
Payment information shall be accessible only to personnel and service providers with a legitimate need.
Where payment processors are used, their separate privacy terms may also apply.
Financial information shall not be publicly displayed or disclosed to unrelated partners.
16. Data Security
Rapid Global recognizes the importance of protecting personal information against unauthorized access, alteration, loss, disclosure or misuse.
The Company shall implement appropriate technical and organizational safeguards based on the sensitivity of the information and the risks involved.
Safeguards may include, as implemented:
- Account authentication
- Role-based access controls
- Secure website connections
- Restricted document access
- Appropriate password protection
- Security logging
- Backup and recovery procedures
- Software maintenance and updates
- Staff confidentiality obligations
- Access review and account deactivation procedures
No electronic system can be guaranteed completely secure.
Rapid Global shall periodically review its safeguards and take reasonable steps to address identified risks.
17. Administrative Access and Confidentiality
Authorized administrators and staff may access information only to perform legitimate assigned duties.
Access permissions should reflect job responsibilities.
Sensitive documents and financial records should be restricted to authorized roles.
The Company shall seek to maintain appropriate accountability for material administrative actions, including document access, application updates and financial changes.
Staff and partners must not disclose confidential information for personal gain or unrelated purposes.
18. Personal Data Breaches and Security Incidents
Where Rapid Global becomes aware of suspected unauthorized access, loss, alteration or disclosure of personal information, the Company shall investigate the incident and take appropriate containment and remediation measures.
Where legally required, affected individuals and the relevant authorities shall be notified in accordance with applicable law.
The Company shall maintain appropriate incident records and review measures to reduce recurrence.
Individuals who suspect unauthorized access should promptly contact Rapid Global using the official contact details below.
19. Data Retention
Rapid Global shall retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, regulatory, contractual and dispute-resolution requirements.
Retention periods may differ for:
- Unsuccessful applications
- Active candidate profiles
- Completed recruitment cases
- Passport and immigration documents
- Medical and police-clearance records
- Payment and refund records
- Partner and employer agreements
- Security and access logs
The Company shall establish and maintain an internal retention schedule specifying the applicable period and legal justification for each category.
When information is no longer required, it shall be securely deleted, anonymized or otherwise handled in accordance with applicable law.
Where information must be preserved for a legal obligation or dispute, deletion may be restricted to the extent lawfully necessary.
20. Account Closure and Deletion Requests
Candidates and other account holders may request account closure or deletion of eligible personal information.
Rapid Global shall review the request and determine what information can lawfully be deleted.
Certain records may need to be retained for payment reconciliation, legal compliance, fraud prevention, contractual obligations or disputes.
Account closure does not automatically require immediate deletion of every related record.
The Company shall explain any material retention restriction where appropriate.
21. Accuracy and Correction of Information
Individuals should provide accurate and current information.
Rapid Global shall take reasonable steps to maintain appropriate data quality.
Individuals may request correction of inaccurate or incomplete personal information.
Where a correction cannot immediately be made, the Company may request reasonable supporting information.
22. Rights of Individuals
Subject to applicable law, individuals may have rights to:
- Be informed about the processing of their information
- Request access to personal information held about them
- Request correction of inaccurate information
- Object to certain processing
- Object to direct marketing
- Request blocking, erasure or destruction where legally applicable
- Seek review of certain automated decisions
- Pursue remedies for unlawful processing
Requests shall be assessed under Ghana's Data Protection Act, 2012 (Act 843), and any other applicable law.
Rights may be subject to lawful exceptions or conditions.
Rapid Global shall not impose a blanket requirement that all requests must be completed within a period taken from foreign legislation where Ghanaian law provides a different procedure.
23. Exercising Data Protection Rights
Individuals may submit a privacy request to:
The request should include sufficient information to identify the relevant account or records and explain the action requested.
Rapid Global may require reasonable identity verification before disclosing, correcting or deleting personal information.
The Company shall respond within the period required by applicable law and shall communicate any lawful refusal or restriction with appropriate reasons.
24. Marketing, Job Alerts and Promotional Communications
Rapid Global may offer optional notifications concerning vacancies, recruitment opportunities, partnerships or other services.
Where consent is required, it shall be obtained separately from acceptance of essential service terms.
Individuals may unsubscribe or withdraw applicable marketing consent through available communication controls or by contacting Rapid Global.
Withdrawal from optional marketing shall not automatically terminate an active recruitment application.
Rapid Global shall not treat acceptance of a recruitment service as unlimited permission to send unrelated promotional messages.
25. Email, SMS and WhatsApp Communications
Rapid Global may communicate through email, SMS, telephone or WhatsApp where appropriate for a requested service or where the recipient has otherwise authorized the communication.
Messages may include application updates, document requests, interview arrangements, payment confirmations and service notices.
Sensitive information should be transmitted using appropriately secure methods.
Clients should verify that messages originate from official Rapid Global channels and should not disclose passwords or authentication codes.
Where an external messaging provider is used, its applicable privacy terms may also govern its processing activities.
26. Cookies and Website Technologies
Rapid Global may use cookies or similar technologies for functions such as login sessions, account security, user preferences and website performance.
Additional analytics or marketing technologies, if enabled, shall be disclosed appropriately.
Where legally required, visitors shall be given suitable information and choices concerning non-essential cookies.
Users may manage certain cookies through their browser settings.
Disabling essential cookies may affect login or portal functionality.
A separate Cookie Notice may provide more detailed information about the technologies actually used.
27. Children's Privacy
Rapid Global's independent recruitment and commercial services are primarily intended for adults aged 18 years or older.
We do not intentionally solicit recruitment applications from children where such processing would be inappropriate or unlawful.
Where information relating to a minor is legitimately required for a permitted travel or family-related service, appropriate legal authorization and safeguards shall be applied.
If we discover that information has been collected unlawfully, we shall take appropriate corrective action.
28. References, Verification and Background Checks
Where relevant to a legitimate recruitment process, Rapid Global may seek professional references, qualification verification or other lawful background information.
Verification shall be proportionate to the position and applicable requirements.
Medical examinations, criminal-record checks and other sensitive assessments shall be handled in accordance with applicable legal restrictions and safeguards.
Information obtained through verification shall not be used for unrelated purposes without a lawful basis.
29. Reviews, Testimonials and Public Feedback
Where clients submit reviews or testimonials, Rapid Global may review submissions for authenticity, relevance and compliance with applicable rules.
Personal information shall not be publicly displayed beyond what is lawfully authorized or otherwise permitted.
Where a photograph, identifiable testimonial or other personal material requires consent, appropriate authorization shall be obtained.
Individuals may contact Rapid Global regarding concerns about personal information appearing in a public review.
30. Data Protection Responsibilities of Partners and Employers
Recruitment partners and employers receiving personal information from Rapid Global must handle that information lawfully.
Depending on the relationship, they may be independent data controllers, joint controllers or processors.
Their obligations may include appropriate security, lawful use, confidentiality, retention limits and response to applicable data-subject requests.
Rapid Global may require suitable contractual provisions before granting access to candidate information.
31. Third-Party Websites
Rapid Global's website may contain links to external websites, employers, recruitment partners, payment providers or other services.
External websites operate under their own privacy notices and practices.
Rapid Global does not control all processing performed independently by third-party organizations.
Users should review the privacy information provided by relevant external services.
32. Regulatory Complaints
Individuals who believe their personal information has been handled unlawfully may contact Rapid Global to request clarification or resolution.
They may also exercise their right to approach the appropriate data-protection regulator or other competent authority.
In Ghana, the relevant regulator is the Data Protection Commission.
Website: https://dpc.gov.gh
Nothing in this Policy prevents an individual from exercising a lawful regulatory or judicial remedy.
33. Changes to This Privacy Policy
Rapid Global may update this Policy to reflect changes in legislation, services, technology or data-processing practices.
Material changes shall be communicated through appropriate channels where required.
The effective date and version number shall be updated when a revised policy is published.
Where a change requires additional consent or another legal justification, the Company shall obtain or establish it before implementing the relevant processing.
34. Contact Information
For privacy questions, data access requests, corrections, complaints or other data-protection enquiries, contact:
Rapid Global Recruitment & Travel Ltd
Registration Number: CS191030926
Website: https://rapidglobaltravel.com
Email: info@rapidglobaltravel.com
Recruitment: recruitment@rapidglobaltravel.com
Partnerships: partnerships@rapidglobaltravel.com
Phone / WhatsApp: +233249997979
Country: Republic of Ghana
Final Privacy Notice
Rapid Global Recruitment & Travel Ltd is committed to respecting personal privacy, maintaining appropriate confidentiality and using personal information only for lawful and legitimate purposes.
Personal information submitted for recruitment, travel or business services shall be handled in accordance with this Policy and applicable legal requirements.
This Policy does not remove or restrict any mandatory data-protection right available under applicable law.