1. Introduction and Purpose
This Acceptable Use & Platform Security Policy ("Policy" or "AUP") establishes the rules governing access to and use of the digital platforms, services, systems and resources operated by Rapid Global Recruitment & Travel Ltd ("Rapid Global", "the Company", "we", "us" or "our").
The purpose of this Policy is to protect candidates, employers, recruitment partners, staff, business information, personal data and the integrity of our recruitment and travel services.
All users must access and use Rapid Global's services lawfully, responsibly and in accordance with applicable agreements and legal requirements.
2. Scope and Application
This Policy applies to:
- Public website visitors
- Individual job applicants and registered candidates
- Candidate Portal users
- Agency partners and their authorized representatives
- Employer and corporate users
- Authorized administrative and staff users
- Individuals submitting enquiries, assessments or documents
- Any person accessing Rapid Global's websites, applications, APIs or other digital services
This Policy forms part of the applicable website Terms & Conditions or service agreement where properly incorporated and accepted.
3. Lawful and Authorized Use
Users may access Rapid Global's services only for legitimate purposes connected with recruitment, workforce sourcing, travel assistance, account management or other authorized services.
Users must comply with applicable laws, contractual obligations and legitimate platform instructions.
No user may use Rapid Global's systems to facilitate unlawful employment, immigration fraud, financial fraud, human trafficking, exploitation or other prohibited activity.
4. Prohibited Fraudulent Activities
Users must not:
- Submit forged, stolen, altered or fabricated passports or identification documents.
- Provide false employment histories, qualifications or certificates.
- Submit fraudulent police clearance certificates or medical records.
- Fabricate employment offers, work permits, visa approvals or employer authorization documents.
- Impersonate another candidate, employer, agency or company representative.
- Misrepresent their authority to recruit, employ or represent another organization.
- Use false payment confirmations or manipulated receipts.
- Submit applications using another person's identity without lawful authorization.
- Conceal material information where disclosure is legally required for the requested service.
Rapid Global may verify relevant information and investigate suspected fraud using lawful procedures.
5. Candidate Responsibilities
Candidates must provide accurate and reasonably complete information.
Candidates must ensure that uploaded documents belong to them or that they have lawful authority to submit the documents.
Candidates must not intentionally submit duplicate or misleading applications to manipulate eligibility assessments, vacancy allocations or recruitment outcomes.
Candidates must not attempt to interfere with another applicant's account, application or recruitment process.
Candidates are expected to cooperate reasonably with legitimate verification and recruitment procedures.
Failure to cooperate may affect service delivery but does not automatically remove mandatory refund or other legal rights.
6. Agency Partner Responsibilities
Approved recruitment partners must use their accounts only for authorized business purposes.
Partners must not:
- Register fictitious candidates.
- Submit candidate information without an appropriate lawful basis.
- Upload forged documents.
- Misrepresent employment opportunities or immigration approvals.
- Misuse Rapid Global's name, logo or business identity.
- Promise guaranteed visas or employment without lawful authorization and a verified basis.
- Access another partner's candidate records.
- Disclose confidential partner pricing or commercial information without authorization.
- Falsify payment records, commission statements or receipts.
- Collect unauthorized payments while falsely representing them as Rapid Global charges.
- Transfer candidate information to unapproved third parties.
- Share partner account credentials with unauthorized individuals.
Partners must comply with applicable recruitment, privacy, anti-fraud and employment laws.
Any independent fees or partner markups must comply with applicable law and the relevant partnership agreement.
7. Employer and Corporate User Responsibilities
Employers and corporate users must provide accurate recruitment requirements and legitimate business information.
They must not:
- Publish fictitious vacancies.
- Misrepresent salaries, benefits or working conditions.
- Request unlawful or discriminatory recruitment practices.
- Misuse candidate information.
- Request sensitive personal documents without a legitimate and lawful purpose.
- Sell or disclose candidate profiles to unauthorized parties.
- Use Rapid Global's systems for unrelated commercial solicitation.
- Attempt to circumvent agreed confidentiality or lawful contractual obligations.
Employer access may be limited to information necessary for the authorized service.
8. Account Registration and Security
Users are responsible for maintaining the confidentiality of their login credentials.
Users must not:
- Share passwords with unauthorized persons.
- Sell, transfer or sublicense their accounts.
- Use another person's account without authorization.
- Attempt to bypass account verification.
- Interfere with password-reset or authentication procedures.
- Circumvent assigned account permissions.
Where multi-factor authentication is offered or required, users must comply with the applicable account-security requirements.
Users should promptly notify Rapid Global of suspected unauthorized access.
The Company may require password resets, identity verification or additional security measures where reasonably necessary.
9. Administrative and Staff Access
Authorized staff must use Rapid Global's administrative systems only for legitimate assigned duties.
Staff must not:
- Access candidate records for personal reasons.
- Download or disclose confidential documents without authorization.
- Alter recruitment stages dishonestly.
- Manipulate payment records or refund decisions.
- Create unauthorized invoices or receipts.
- Approve fraudulent partner transactions.
- Use another staff member's credentials.
- Disclose confidential commercial information.
- Delete or modify records to conceal misconduct.
Administrative permissions may be restricted according to assigned roles and responsibilities.
10. Unauthorized Access and Security Interference
Users must not attempt to:
- Access restricted accounts or systems.
- Bypass login requirements.
- Circumvent role-based permissions.
- Interfere with security monitoring.
- Disable access controls.
- Exploit software vulnerabilities.
- Manipulate session tokens.
- Obtain unauthorized access to databases.
- Alter server configurations.
- Interfere with website availability or performance.
Unauthorized access or interference may result in account restrictions and other lawful action.
11. Automated Access, Bots and Scraping
Users must not deploy unauthorized bots, scripts, scrapers or automated tools that:
- Extract candidate information.
- Collect confidential partner pricing.
- Harvest employer or partner contact information.
- Circumvent access restrictions.
- Submit large volumes of automated applications.
- Overload website services.
- Interfere with recruitment assessments.
- Access non-public APIs without authorization.
Ordinary lawful browsing, legitimate search-engine indexing of publicly available content and expressly authorized integrations are not prohibited by this clause.
Any permitted automated access must comply with published technical restrictions and reasonable usage limits.
12. Website Content and Intellectual Property
Rapid Global's website design, original content, branding, documentation, software and other protected materials may be subject to intellectual-property rights.
Users must not reproduce, distribute or commercially exploit protected materials without appropriate authorization or another lawful basis.
This provision does not prohibit lawful quotation, fair use or fair dealing where applicable, independent development, or activity otherwise permitted by law.
Candidates retain their applicable rights in their own documents and personal information.
13. Recruitment Data and Confidentiality
Candidate profiles, recruitment records, employer information, partner commercial terms and internal operational information must be handled confidentially.
Users must not disclose information obtained through authorized access to unrelated persons or organizations without an appropriate lawful basis.
Partners and employers may use candidate information only for legitimate authorized recruitment purposes.
Confidentiality obligations may continue after account closure or termination, subject to applicable law.
14. Document Upload and File Security
Users must not upload:
- Malware or malicious executable files.
- Documents containing harmful embedded code.
- Forged or unlawfully obtained records.
- Files that infringe another person's rights.
- Content intended to compromise platform security.
Rapid Global may restrict file formats, file sizes and document categories.
Uploaded documents may be subject to reasonable security and authenticity checks.
The Company may quarantine or remove malicious files where necessary.
15. Payment, Invoice and Refund Misuse
Users must not:
- Submit fabricated payment evidence.
- Falsify transfer references.
- Manipulate invoices or receipts.
- Make fraudulent refund claims.
- Attempt unauthorized payment reversals.
- Misrepresent the identity of a payer.
- Divert candidate funds.
- Alter partner commission or financial records without authorization.
Rapid Global may investigate suspected payment fraud and retain relevant evidence where lawful.
However, legitimate refund requests, bank disputes, chargebacks and statutory remedies remain protected.
No provision of this Policy removes a client's lawful right to dispute a payment.
16. AI-Assisted Assessment and Automated Systems
Where Rapid Global enables automated assessment, AI-assisted recruitment matching, document analysis or other automated tools, users must interact with them lawfully.
Users must not deliberately attempt to:
- Extract another user's private information.
- Circumvent authorization controls.
- Manipulate automated assessment results through fraudulent submissions.
- Cause an automated system to disclose confidential instructions or credentials.
- Trigger unauthorized administrative actions.
- Use automated services to facilitate unlawful conduct.
Automated tools may be subject to monitoring and appropriate safeguards.
Rapid Global shall respect applicable privacy and automated-decision rights.
This section applies only to automated functionality actually implemented or enabled by the Company.
17. Harassment, Abuse and Discrimination
Users must not use Rapid Global's services to:
- Threaten or harass others.
- Engage in unlawful discrimination.
- Publish defamatory or deliberately deceptive content.
- Send abusive communications.
- Intimidate candidates, employers, partners or staff.
- Facilitate exploitation or coercion.
- Engage in unlawful recruitment practices.
Rapid Global may take proportionate action to protect affected individuals and maintain a safe service environment.
18. Spam and Unauthorized Marketing
Users must not use Rapid Global's systems to send unsolicited commercial messages or conduct unauthorized marketing.
Users must respect applicable communication preferences and opt-out requests.
Candidate contact information must not be harvested or used for unrelated marketing without an appropriate lawful basis.
Partners must not use Rapid Global's platform to promote unrelated services without authorization.
19. Misrepresentation of Rapid Global
No person may falsely claim to be an employee, authorized representative, official recruitment partner or agent of Rapid Global.
Users must not create fake Rapid Global websites, social media accounts, receipts, employment letters or payment instructions.
Approved partners may use Rapid Global's branding only within the scope of their authorization.
Suspected impersonation may be investigated and reported to relevant service providers or competent authorities where lawful.
20. Responsible Security Research
Rapid Global welcomes good-faith reports of suspected security vulnerabilities.
Security researchers should avoid accessing, modifying or disclosing personal information belonging to other users.
Researchers must not disrupt services, perform destructive testing or exploit vulnerabilities beyond what is reasonably necessary to document a concern.
Testing that requires authorization should not proceed without appropriate written permission.
Reports should be submitted through the Company's official contact channel.
This provision does not authorize otherwise unlawful access.
21. Monitoring and Audit Records
Rapid Global may maintain appropriate records of significant account and system activity for legitimate security, fraud-prevention, compliance and operational purposes.
Records may include:
- Login and authentication events
- Account permission changes
- Document submissions
- Material recruitment-stage changes
- Payment and refund actions
- Administrative approvals
- Security incidents
- Suspicious access attempts
Monitoring shall be proportionate, subject to applicable law and described in the Company's Privacy Policy.
The Company shall not claim to retain logs for a fixed period unless an actual retention schedule has been adopted.
22. Investigation of Suspected Violations
Where Rapid Global reasonably suspects a violation of this Policy, it may conduct an appropriate investigation.
The investigation may include reviewing relevant account activity, transaction records, communications and authorized system logs.
The Company shall seek to limit investigations to information reasonably necessary for the relevant purpose.
Users may be asked to provide explanations or supporting evidence.
23. Enforcement and Corrective Measures
Where a violation is reasonably established or an immediate security risk exists, Rapid Global may take proportionate action, including:
- Issuing a warning
- Requiring corrective action
- Requiring additional identity verification
- Resetting compromised credentials
- Temporarily restricting access
- Suspending affected accounts
- Revoking partner or staff permissions
- Removing unlawful or malicious content
- Terminating access where justified
- Reporting suspected unlawful conduct to competent authorities where appropriate
- Pursuing available lawful remedies
Where practical and appropriate, affected users shall be informed of the action and reasons.
Immediate protective action may be taken where necessary to address a serious security risk.
24. Suspension and Termination
Rapid Global may suspend or terminate access where permitted by the applicable agreement and law.
Account suspension does not automatically cancel every underlying service agreement.
Termination does not automatically authorize forfeiture of all payments.
Refunds, outstanding balances, candidate records and other obligations shall be handled under the relevant agreements, the Refund & Cancellation Policy and mandatory law.
25. Appeals and Account Reviews
A user affected by a suspension or termination may request a review through an official Company contact channel.
Rapid Global shall consider the nature of the violation, available evidence, security risks and applicable contractual or legal requirements.
Where appropriate, the Company may restore access or provide an alternative means of retrieving information the user is legally entitled to receive.
26. Reporting Fraud, Abuse or Security Incidents
Users who become aware of suspected fraud, unauthorized access, impersonation, forged documents, payment manipulation or other serious misuse should report the matter promptly.
Reports should include relevant information without unnecessarily disclosing sensitive personal data.
Rapid Global shall review reports according to their nature and seriousness.
Good-faith reporting of legitimate concerns shall not itself constitute a violation of this Policy.
27. Protection Against Recruitment Exploitation
Rapid Global prohibits the use of its services to facilitate human trafficking, forced labour, unlawful recruitment charges, document confiscation, coercion or other forms of worker exploitation.
Partners and employers must comply with applicable employment and recruitment laws.
Candidates should not be required to surrender original identity documents unlawfully or accept materially misleading employment terms.
Suspected exploitation may result in protective action and referral to competent authorities where appropriate.
28. Third-Party Integrations
Where Rapid Global integrates external payment, communication, authentication, recruitment or other service providers, users must comply with applicable lawful usage requirements.
Users must not use integrations to circumvent access controls or obtain information beyond their authorization.
External providers may maintain separate terms and security policies.
29. Data Protection and Privacy
All users must respect the privacy and confidentiality of information obtained through Rapid Global's services.
Personal information shall be handled in accordance with applicable law and Rapid Global's Privacy & Data Protection Policy.
No user may collect, disclose or misuse personal information merely because it is technically accessible.
30. Legal Compliance and Governing Law
This Policy shall be interpreted in accordance with the applicable laws of the Republic of Ghana, subject to mandatory laws that may apply to particular users, services or transactions.
Nothing in this Policy restricts a person's lawful rights to report misconduct, raise regulatory complaints, exercise statutory remedies or seek judicial relief.
Where any provision conflicts with mandatory law, the applicable legal requirement shall prevail.
31. Changes to This Policy
Rapid Global may update this Policy to reflect operational, technical, security or legal developments.
Material changes shall be communicated where required.
The updated version shall display its effective date and policy version.
Changes shall not retrospectively remove accrued legal rights or alter existing agreements without a lawful basis.
32. Contact Information
Rapid Global Recruitment & Travel Ltd
Registration Number: CS191030926
Website: https://rapidglobaltravel.com
General Email: info@rapidglobaltravel.com
Recruitment Email: recruitment@rapidglobaltravel.com
Partnerships Email: partnerships@rapidglobaltravel.com
Phone / WhatsApp: +233249997979
Country: Republic of Ghana
Final Notice
By accessing Rapid Global's services, users are expected to comply with applicable platform rules and lawful instructions.
This Policy is intended to protect the integrity of the Company's services, the confidentiality of personal information and the legitimate interests of candidates, employers, partners and other users.
No provision of this Policy removes a mandatory legal right or authorizes unlawful recruitment practices.