LUXEMBOURG
Service Desk Agent
Job overview
Requirements:
Basic IT troubleshooting and customer-service skills. | Familiarity with Windows, Microsoft 365 and ticketing tools. | Understanding of basic networking, printers and user accounts. | Clear written and verbal communication. | Ability to prioritise several requests at once. | English language skills are commonly useful; additional languages may be required.
Available positions 1
Job responsibilities
- Responsibilities:
- Receive IT requests by phone, email or ticketing platform
- Log, categorise and prioritise incidents according to their business impact
- Resolve routine problems involving accounts, passwords, applications and devices
- Support WMS, ERP, POS, inventory and order-processing applications
- Guide store and warehouse employees through standard troubleshooting steps
- Monitor unresolved incidents and communicate progress to users
- Escalate complex incidents to secondline IT, network or application teams
- Maintain knowledge-base articles and document recurring problems
- Follow service-level agreements (SLAs) and security procedures
Who can apply?
- Experience is an advantage but not required
- Physically fit
- Men and women aged 20–45
Eligibility & document requirements
Needed when you apply
Needed after a job offer
Needed during visa processing
Needed before travel
Documents marked "after a job offer", "visa" or "before travel" are not needed now — we will ask for them at the right time.
Employment benefits
Benefits are those confirmed by the employer for this vacancy. The final terms are in your offer letter and contract.
Application & recruitment process
- 1Application and eligibility screening
- 2Document verification
- 3Employer shortlisting / interview (if required)
- 4Employment offer and contract verification
- 5Work authorisation / permit where applicable
- 6Visa application and embassy decision
- 7Pre-departure briefing and travel arrangements
Estimated time: 3–6 months — an estimate only; embassies and employers set their own timelines.
Ready to apply?
Apply online in a few minutes, or check your eligibility first. Our team will contact you about the next steps.
Requirements, salary and benefits may vary by employer and position. Final details are confirmed after assessment and in the offer letter. Rapid Global does not guarantee employment, work permit or visa approval. Never pay money into a personal account — only use the official Rapid Global accounts shown in your Candidate Portal or written quotation.